Welcome to Kuison! These Terms and Conditions govern your use of our online platform for booking hostels. By accessing or using Kuison, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. User Eligibility

  • Our services are available to users seeking hostel accommodations.
  • Users must be at least 16 years old or have parental/guardian consent to book a hostel.

2. Account Registration

Users must create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials and activities on your account.

3. Booking and Payments

  • Users can browse and book hostels through Kuison’s platform.
  • Full payment is required at the time of booking to secure accommodation.
  • Kuison provides a full visual preview of hostels before payment to ensure transparency.

4. Cancellations and Refunds

  • Refund requests are subject to our Refund Policy.
  • Cancellations made before 3-5 days of check-in may be eligible for a full/partial refund.
  • No refunds will be provided after check-in unless the hostel does not match the advertised conditions.

5. User Responsibilities

  • Users must provide accurate and complete information when booking.
  • Any damage to hostel property caused by a user may result in additional charges.
  • Users must comply with hostel rules and regulations during their stay.

6. Hostel Owner/Agents Responsibilities

  • Hostel owners/Agents must provide accurate and truthful descriptions of their properties.
  • They are responsible for maintaining property conditions and honoring bookings.
  • Kuison reserves the right to remove listings that violate platform policies.

7. Code of Conduct

  • Users, hostel owners, and agents agree not to:
  • Post false or misleading information.
  • Engage in fraudulent activities.
  • Use Kuison for unlawful purposes.
  • Harass or harm other users.

8. Kuison Responsibilities

  • Kuison acts as an intermediary between users and hostel owners/agents.
  • We strive to provide accurate hostel information but are not liable for discrepancies beyond our control.
  • Kuison is not responsible for issues arising from third-party service providers.

9. Intellectual Property

  • All content, trademarks, logos, and platform technology are the exclusive property of Kuison.
  • Users and hostel owners/agents may not copy, distribute, or exploit any part of the platform without prior written consent.

10. Force Majeure

Kuison shall not be liable for delays or failure in performance due to causes beyond our control, including natural disasters, government restrictions, or unforeseen circumstances.

11. Privacy and Data Protection

  • We collect and store user data in accordance with our Privacy Policy.
  • User data will not be shared with third parties without consent, except as required by law.

12. User Reviews and Feedback

  • Users may leave reviews and feedback about their hostel experience.
  • Kuison reserves the right to moderate and remove reviews that contain false or inappropriate content.

13. Termination of Services

  • Kuison reserves the right to suspend or terminate a user’s access if they violate these terms.
  • Fraudulent activities or misuse of the platform will result in immediate action.

14. Limitation of Liability

  • Kuison is not responsible for disputes between users and hostel owners/agents.
  • We are not liable for any losses, injuries, or damages incurred during hostel stays.

15. Amendments to Terms

  • Kuison reserves the right to modify these terms at any time.
  • Updates will be communicated via our platform, and continued use implies acceptance of changes.

For any questions or concerns, please contact us at [email protected].

Thank you for choosing Kuison for your hostel accommodation needs!